As you all know I am someone who values feedback tremendously. I am constantly seeking ways to improve our company, our services and my own personal contributions. Over the past few months I have been monitoring feedback and comments about the PayPerPost boards.
The boards are an interesting challenge for us. Over the past year and a half we have had 127,317 posts on some 9,589 topics with 8.944 people participating in the discussions. That is a lot of discussion. We have done our best to keep the boards wide open while trying to maintain a destination that is conducive to our business and friendly for our customers.
Our business has changed a lot over the past year and a half, yet the boards have remained relatively stagnant. It's time for some updates. Next week the boards will be moving from boards.payperpost.com to boards.izea.com. We will be modifying the categories of discussion to include the core IZEA properties, including SocialSpark, Zookoda and Bloggers Choice Awards. All of the discussions from the past will remain as will your login and account history, but we will be moving older threads into the new categories the best we can.
The other major change will be in moderation of the boards. I will be the first to admit that we haven't done a great job of creating policies, guidelines and training for our moderators. It's been a bit of the wild west and some bad decisions have been made regarding locking threads and stifling conversation. For that I apologize to any Posites or Advertisers who have been offended.
The amount of moderators is going to be significantly reduced and moderators will serve in a 6-month term moving forward. All moderators will receive formal training on expectations, communication, etiquette and policies. Our goal is open communication so long as it is done in a way that is non-threatening to other community members.
The changes to the url and structure will happen next week. Selection and training of moderators will happen within the next two weeks.
I want to thank all of the moderators who have participated to this point. Your service is very much appreciated and I will be sending something special your way as thanks. If you are not selected for a position as a new moderator you will receive special status as a Moderator Alumni on the boards.
We want to make the boards the best we can. Thank you all for your support and input to this point. Please let us know what we can do better in the future.
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Comments (RSS)
InvestorBlogger said...
Hope you can keep the links, as I've referenced a good few discussions! Or at least redirect the old links to the new site!
Kenneth
Feb 29, 2008 11:03:39 AM
Cass said...
Ted, you know (I hope) that I have always been pleased to serve as a moderator on the boards, and I tried to always weigh what I was doing against your stated, albeit brief, instructions, as modified by Pete when the name-calling and nastiness first began late in 2007.
IMO, the place to start with a policy change was with the current moderator staff, not a public blog post. It feels a little like we are being held accountable for changes we didn't even know you wanted made. FTR, the thread locking that caused Macewan to blow his recent gasket was done by an IZEA employee, not a moderator, and none of us understood why he locked it.
All that said, I look forward to the changes. More training for a position is never a bad thing, and I'm wishing we'd had a bit more before we logged in one day to see our status changed to that of moderator, LOL! Periods of growth are difficult, and it seems that PPP and IZEA have been bursting at the seams constantly since their inception. That's a good thing! It's a very good thing, in fact, even with the accompanying stress.
Feb 29, 2008 11:05:21 AM
Cass said...
Six. I meant 2006. Geez. (rolls eyes at self)
Feb 29, 2008 11:20:32 AM
VC Dan said...
I can't thank the Mods, old and new, enough. Ted and his team run the most open company on the planet, and that brings plenty of challenges. In a company full of surprises, the dedication of PPP's Mods have been one of the biggest for me. Over 120,000 posts, for company boards that aren't even 600 days old? Without the Mods' dedication to helping, IZEA would have never gotten this far, empowering thousands to earn from their writing.
A structure that provides Mods more information, recognition and periodic rest sounds like a great plan. If it spreads the workload across more Posties over time, that should also strengthen the community. I like it...
Feb 29, 2008 1:08:46 PM
Ted Murphy said...
Cass,
Thanks for the feedback. Email are already scheduled to go out today to the Moderators. This change impacts both IZEA Team Members and Postie Moderators. It is in no way directed towards an individual moderator, rather an acknowledgment that there things are too loose and there aren't adequate policies and training in place.
I truly appreciate everyone who has participated in the boards, both as a moderator and as a regular contributor. Together we will make the boards a better place.
Feb 29, 2008 1:22:12 PM
Jenn said...
Will you be updating phpbb to 3.0 as well? Just wondering... as someone who has been maintaining a phpbb powered board for several years, I have to say, I love phpbb 3.0. :)
Feb 29, 2008 5:35:50 PM
Mrs. Mecomber said...
This sounds great. I'm looking forward to the reorganization. I wonder, will we have to redo our profile accounts?
Thanks for the heads up. I'm excited! New boards, woohoo!
Feb 29, 2008 9:05:39 PM
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