As mentioned last week on the blog, we've now added Topics to the Ticketing System. So next time you reach out to Customer Love with a Ticket, you will be asked to choose a Topic and related Details from drop downs offered to you.
We're always looking for ways to expedite & improve our responses to your questions, concerns and suggestions. This is one more step toward that goal. Long term this will also help us measure where our customers are running into the biggest questions or delays, allowing us to provide more tools to help ensure your time on PayPerPost & all other IZEA sites is fun and productive!
Thanks for the tickets you send us - they're a great chance for us to listen, help, offer guidance, and best of all - connect with our customers one-on-one!
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Irene said...
I can't submit any ticket!!! Since 12 hour ago. :( HELP! I need to submit a ticket for my rejected post with the reason I'm being "accused" of things that I didn't do in my post! :(
Feb 11, 2008 10:22:43 PM
karen said...
Hi Irene,
I just verified your account is submitting tickets just fine. Sorry for any temporary issues, we'll be sure to watch for any other similar reports.
I believe I saw the post in question on your account & have begun a ticket for Customer Love on your behalf w/the post's info. Please log into your account when you have a moment, select Contact Support to get to your tickets. Thanks!
Karen
Feb 12, 2008 9:23:50 AM