Archive: Customer Love
As you know, we recently started a quality assessment on the blogs in our network. We're focussing on PayPerPost right now since that's where the majority of the blogs are registered.
We have a mass of blogs to work through so if you have a blog registered in the system that you no longer use it would be a great help if you could log in and delete it. Just log into the system in the usual way, click on My Blogs and then click the Delete link next to any defunct blogs you no longer use within the system.
UPDATE: Scratch that - Some people very kindly pointed out to me the delete link only exists if the blog is not approved. The reason for this, I've found out, is that deleting blogs with pending payments/posts etc could cause some serious problems. I'll get a change in place to manage this on Monday.
IN the meantime if you have a blog you want removed drop an email to me (pete) at izea.com and I'll get them taken care of manually.
Sorry for the short notice of the final details, but I'm happy to confirm that the Townhall meeting tonight is set to go ahead.
Point your browsers at breeze.mindcomet.net/izea at or before 7pm Eastern to join in the fun. We look forward to seeing you there :)
What an exciting day for the team! SocialSpark is now available to the general public as a beta site. This picture says it all! We seem to be missing some folks from our team picture; Ted, Randy, David and Travis from RockStartup are out in San Francisco releasing SocialSpark at ad:tech. How exciting for all those attending today and tomorrow. If you are lucky enough to be out there stop by the booth #6163.
ummm the champagne support team?
Here are some screen shots:
That's right folks, yet another member of team Izea has stepped up to the plate to deliver some potentially exciting news.
Before we get to that though, introductions are in order!
My name is William, and I am part of Customer Love here at Izea. I started back in January, and have since made a little nest for myself over in blog review. I enjoy loud music, walks on the moon, and a nice zombie movie... But it's time for a more serious matter.
Had you going there for a second didn't I? I'm not really serious about much these days, but one thing that I am serious about, is a nice, quality blog. This segment is going to be all about new, quality blogs that have just been approved into the PayPerPost Marketplace, and I have some good ones for you today.
First on the list, we have Cat Tales. This is a fun blog that chronicles the adventures of Mister Mistoffelees, and his most interesting cat-tastic antics.
Next we come to a more serious blog, MoneyBites is very informative when it comes to making money online, and how to optimize your earning potential.
Onward and Eastward, we fly to Germany for The Brandenburg Diaries everyday life and love for a Colorado native living in the Eastern Hemisphere.
Back West, we find what Your Brain looks like after 'two sugar cubes and four pounds of coffee creamer'. This blog has some awesome articles, and handy driving tips.
Finally, what better a way to end it, than with food? The Spice is Right is not your average baking blog, unless your average is amazing of course.
Well, as I draw what I hope to be the first of many posts to a close, I can't help but wonder what I should name this little column. If you, the reader, have any insight or ideas, please feel free to voice your opinion, as I have yet to learn the subtle art of mind reading.
Until next time.
I am pleased to announce that our new boards are live at boards.izea.com. These boards replace the old PayPerPost boards and add support for other IZEA properties. If you aren't already a member of the community now is a great time to join.
Special thanks to Marty, Jamie and Mark for making this thing look so great.
As you all know I am someone who values feedback tremendously. I am constantly seeking ways to improve our company, our services and my own personal contributions. Over the past few months I have been monitoring feedback and comments about the PayPerPost boards.
The boards are an interesting challenge for us. Over the past year and a half we have had 127,317 posts on some 9,589 topics with 8.944 people participating in the discussions. That is a lot of discussion. We have done our best to keep the boards wide open while trying to maintain a destination that is conducive to our business and friendly for our customers.
Our business has changed a lot over the past year and a half, yet the boards have remained relatively stagnant. It's time for some updates. Next week the boards will be moving from boards.payperpost.com to boards.izea.com. We will be modifying the categories of discussion to include the core IZEA properties, including SocialSpark, Zookoda and Bloggers Choice Awards. All of the discussions from the past will remain as will your login and account history, but we will be moving older threads into the new categories the best we can.
The other major change will be in moderation of the boards. I will be the first to admit that we haven't done a great job of creating policies, guidelines and training for our moderators. It's been a bit of the wild west and some bad decisions have been made regarding locking threads and stifling conversation. For that I apologize to any Posites or Advertisers who have been offended.
The amount of moderators is going to be significantly reduced and moderators will serve in a 6-month term moving forward. All moderators will receive formal training on expectations, communication, etiquette and policies. Our goal is open communication so long as it is done in a way that is non-threatening to other community members.
The changes to the url and structure will happen next week. Selection and training of moderators will happen within the next two weeks.
I want to thank all of the moderators who have participated to this point. Your service is very much appreciated and I will be sending something special your way as thanks. If you are not selected for a position as a new moderator you will receive special status as a Moderator Alumni on the boards.
We want to make the boards the best we can. Thank you all for your support and input to this point. Please let us know what we can do better in the future.
We want to thank everyone who completed the Customer Experience Survey. We had a great response, and the information provided was outstanding. We received a lot of great comments on the things that we are doing well, and what we need to improve. I assure you that your feedback has been heard, and we will continue to make every effort to meet your needs.
On another note, help us congratulate Jerry Russell. He is the winner of drawing for the iPod Touch.
It's been awhile since I have made a post on the blog. I am happy to see our new guest bloggers contributing some great content in my absence.
I have been traveling like a mad man as of late and it all caught up with me last week. I was hit with a nasty case of the flu that combined with my bruised ribs to completely knock me out of commission. I tried to come into work on Thursday only to be shunned by people covering their mouths who promptly sent me back home to rest (thank you guys). Unfortunately I missed the focus group this Saturday, but I heard it went well.... we are getting very close on SocialSpark : )
I am happy to be back in the office and I am looking forward to an exciting week!
As mentioned last week on the blog, we've now added Topics to the Ticketing System. So next time you reach out to Customer Love with a Ticket, you will be asked to choose a Topic and related Details from drop downs offered to you.
We're always looking for ways to expedite & improve our responses to your questions, concerns and suggestions. This is one more step toward that goal. Long term this will also help us measure where our customers are running into the biggest questions or delays, allowing us to provide more tools to help ensure your time on PayPerPost & all other IZEA sites is fun and productive!
Thanks for the tickets you send us - they're a great chance for us to listen, help, offer guidance, and best of all - connect with our customers one-on-one!
I want to wish all of our Chinese users a happy Chinese new year. I hope this year brings all of you happiness and wealth. Thank you for being part of the IZEA family! Special thanks to Mama Bok for the heads up : )